Frequently asked questions

Ordering

What is your minimum order?
Ten pieces per design for canvas and crystal porcelain, twenty for LED and diamond painting. Mixed designs are accepted against a 50-piece total.

Can I get a sample before ordering?
Yes. Sample lead time is 5–7 working days, courier at your cost, and the sample fee is refunded against the bulk order.

Do you have a catalogue with prices?
The website shows FOB reference prices per design. Send us your size and quantity and we will return a written quotation with freight options within one working day.

Production

How long does production take?
15–25 days after artwork approval for most orders. During the pre-Chinese-New-Year peak, add a week and book early — we publish a cut-off date in November and hold to it.

Can you match a specific colour?
Yes, against a pantone number, a fabric swatch or a physical sample. For hand-painted work expect a 5–8% variation against the digital proof; that is the nature of the medium.

What if my artwork is low resolution?
Send it anyway and we will tell you the maximum printable size, or rebuild it as a vector illustration for a design fee.

Artwork and rights

Who owns the design I send?
You do. We never resell it, never list it in our catalogue, and never show it publicly without written permission.

Can you print licensed characters?
No — not animation studios, film franchises or sports clubs — unless you hold the licence and can show it. This protects you at customs as much as it protects us.

Payment and shipping

What are the payment terms?
30% deposit, 70% against the bill of lading. For first orders we can also work on Alibaba Trade Assurance if you prefer an escrow.

Which terms do you quote?
FOB Ningbo by default. CIF, DDP and air freight are quoted on request; for DDP we need your postcode to calculate duty.

How is the artwork packed?
Rolled in a tube for unframed canvas, flat in a 5-layer carton with corner protectors for framed pieces. Sea freight gets a moisture barrier.

Problems

What if the goods arrive damaged?
Send photos within 30 days. If it is our defect we replace or credit; if it is transport damage we help you claim with the carrier and still send replacements at cost.

Do you attend trade fairs?
Canton Fair phase 2 in spring and autumn, and we visit buyers in the Gulf and Europe twice a year. Ask for the dates and we will book a slot.

السعودية地區配送與關務

الشحن البحري إلى ميناء جدة الإسلامي 18–25 يومًا، وإلى الدمام 20–27 يومًا، ثم النقل البري إلى الرياض 2–4 أيام؛ الشحن الجوي إلى الرياض أو جدة 5–8 أيام، والعينات 3–5 أيام. نعم، نوفّر ملف المنتج والصور والمواصفات التي يحتاجها وكيلك لإصدار شهادة المطابقة (SABER/SASO)، وضريبة القيمة المضافة 15% تُسدد عند التخليص. مستنداتنا: فاتورة تجارية، قائمة تعبئة، شهادة منشأ، وتقرير اختبار CTI.

Mode	Destination	Transit time
بحري LCL/FCL	ميناء جدة الإسلامي	18–25 يومًا
بحري LCL/FCL	ميناء الدمام	20–27 يومًا
جوي	الرياض / جدة	5–8 أيام
عينات	DHL / FedEx حتى الباب	3–5 أيام

يبدأ معظم عملاء السعودية بعينة واحدة لاعتماد اللون والإطار، ثم شحنة بحرية إلى جدة أو الدمام. نرسل صور التحميل وقائمة التعبئة قبل المغادرة، ونُعدّ ملف المنتج لدعم شهادة SABER قبل الشحن.