Frequently asked questions
The questions that actually decide whether an order happens.
Ordering
What is your minimum order?
Ten pieces per design for canvas and crystal porcelain, twenty for LED and diamond painting. Mixed designs are accepted against a 50-piece total.
Can I get a sample before ordering?
Yes. Sample lead time is 5–7 working days, courier at your cost, and the sample fee is refunded against the bulk order.
Do you have a catalogue with prices?
The website shows FOB reference prices per design. Send us your size and quantity and we will return a written quotation with freight options within one working day.
Production
How long does production take?
15–25 days after artwork approval for most orders. During the pre-Chinese-New-Year peak, add a week and book early — we publish a cut-off date in November and hold to it.
Can you match a specific colour?
Yes, against a pantone number, a fabric swatch or a physical sample. For hand-painted work expect a 5–8% variation against the digital proof; that is the nature of the medium.
What if my artwork is low resolution?
Send it anyway and we will tell you the maximum printable size, or rebuild it as a vector illustration for a design fee.
Artwork and rights
Who owns the design I send?
You do. We never resell it, never list it in our catalogue, and never show it publicly without written permission.
Can you print licensed characters?
No — not animation studios, film franchises or sports clubs — unless you hold the licence and can show it. This protects you at customs as much as it protects us.
Payment and shipping
What are the payment terms?
30% deposit, 70% against the bill of lading. For first orders we can also work on Alibaba Trade Assurance if you prefer an escrow.
Which terms do you quote?
FOB Ningbo by default. CIF, DDP and air freight are quoted on request; for DDP we need your postcode to calculate duty.
How is the artwork packed?
Rolled in a tube for unframed canvas, flat in a 5-layer carton with corner protectors for framed pieces. Sea freight gets a moisture barrier.
Problems
What if the goods arrive damaged?
Send photos within 30 days. If it is our defect we replace or credit; if it is transport damage we help you claim with the carrier and still send replacements at cost.
Do you attend trade fairs?
Canton Fair phase 2 in spring and autumn, and we visit buyers in the Gulf and Europe twice a year. Ask for the dates and we will book a slot.
الإمارات地區配送與關務
الشحن البحري إلى جبل علي 15–20 يومًا، وإلى الشارقة 16–22 يومًا؛ الجوي إلى دبي 5–7 أيام، والعينات 3–5 أيام. ضريبة القيمة المضافة 5% تُسدد عند التخليص، والرسوم الجمركية على اللوحات المطبوعة منخفضة. للشركات المسجلة في المنطقة الحرة يمكننا الشحن إلى مستودعك في جبل علي الحر بحيث تُنجز إعادة التصدير لاحقًا دون رسوم إضافية.
| Mode | Destination | Transit time |
|---|---|---|
| بحري LCL/FCL | جبل علي (دبي) | 15–20 يومًا |
| بحري LCL/FCL | ميناء خالد (الشارقة) | 16–22 يومًا |
| جوي | دبي / أبوظبي | 5–7 أيام |
| عينات | DHL / FedEx حتى الباب | 3–5 أيام |
مشاريع الفنادق والمطاعم في دبي وأبوظبي تطلب عادة عينة أولًا لاعتماد اللون والإطار، ثم شحنة موزعة على مراحل حسب جدول التشغيل. نرسل صور التحميل وقائمة التعبئة قبل المغادرة.
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